TeamJet receives a high volume of support tickets daily. To manage this effectively, they use Deskhero's advanced AI capabilities. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This not only speeds up the response time but also ensures the accuracy of the responses.
The Kanban board feature of Deskhero allows TeamJet to visualize their ticket workflow. The AI capabilities further enhance this by automatically categorizing and prioritizing the tickets based on their urgency and importance. This ensures that critical issues are addressed promptly, improving customer satisfaction.
TeamJet also uses Deskhero's custom email domains feature to maintain a professional image in their communication with customers. The AI capabilities of Deskhero ensure that the right responses are sent to the right customers at the right time.
Deskhero's comprehensive search bar, powered by AI, enhances the customer's ability to find solutions on TeamJet's knowledge base. This reduces the need for customers to contact the support team, thereby reducing the load on the team.
Overall, Deskhero's advanced AI capabilities have enabled TeamJet to manage their support tickets more efficiently, improve response times, and deliver a superior customer experience.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI embeddings to generate suggested replies to customer queries, speeding up response times. It also categorizes and prioritizes tickets based on their urgency and importance, ensuring that critical issues are addressed promptly.
How does Deskhero enhance the customer's ability to find solutions?
Deskhero's comprehensive search bar, powered by AI, enhances the search results on the knowledge base. This makes it easier for customers to find solutions to their problems without having to contact the support team.
Can Deskhero maintain a professional image in customer communication?
Yes, Deskhero provides a custom email domains feature that allows companies to maintain a professional image in their communication with customers. The AI capabilities of Deskhero ensure that the right responses are sent to the right customers at the right time.
* This article provides an example of how a fictive company in the Sports team travel logistics services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
