FoamTech Solutions receives numerous customer inquiries daily, ranging from product specifications to installation guidelines. The company uses Deskhero's AI capabilities to generate structured data lists from previous tickets, knowledge base articles, and uploaded files. This allows the support team to quickly access relevant information and respond to customer queries efficiently.
The AI-powered search bar in Deskhero helps FoamTech's support team find the most relevant content from the vast amount of data. The search results are enhanced using OpenAI embeddings, which significantly reduces the time spent on searching for information.
Deskhero's AI also generates suggested replies based on the relevant content found. This feature not only speeds up the response time but also ensures that the responses are accurate and consistent, improving the overall quality of customer service.
Furthermore, FoamTech uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration enables the company to centralize all customer support data, making it easier to manage and analyze.
By leveraging Deskhero's advanced AI capabilities, FoamTech Solutions has significantly improved the efficiency of their customer support and helpdesk services, leading to higher customer satisfaction.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI embeddings to find the most relevant content from previous tickets, knowledge base articles, and uploaded files. This enhances the search results, making it quicker and easier for the support team to find the information they need.
What is the benefit of the suggested replies generated by Deskhero's AI?
The suggested replies generated by Deskhero's AI speed up the response time and ensure that the responses are accurate and consistent. This improves the overall quality of customer service.
How does FoamTech Solutions integrate Deskhero with their existing systems?
FoamTech Solutions uses Deskhero's REST API to integrate the platform with their existing systems. This allows the company to centralize all customer support data, making it easier to manage and analyze.
* This article provides an example of how a fictive company in the Spray Foam Insulation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
