InsulPro Inc. has a vast knowledge base consisting of product manuals, installation guides, and other relevant documents. The company uses Deskhero's AI to generate articles from these files, making the information more accessible to both the support team and customers.
Deskhero's AI leverages OpenAI embeddings to find relevant content from the knowledge base, previous tickets, and scraped website data. This feature enhances the search results, allowing the support team to quickly find the information they need to assist customers.
The AI also generates suggested replies based on the relevant content found. This not only speeds up the response time but also ensures that the responses are consistent and accurate, thereby improving the quality of customer service.
InsulPro uses Deskhero's custom fields and user groups features to organize their support team and manage customer inquiries more effectively. The company also uses the platform's REST API to integrate with their existing systems, centralizing all customer support data.
By leveraging Deskhero's advanced AI capabilities, InsulPro Inc. has optimized their knowledge base and enhanced their customer support, leading to increased customer satisfaction.
How does Deskhero's AI make the knowledge base more accessible?
Deskhero's AI generates articles from uploaded files like product manuals and installation guides. This makes the information more accessible to both the support team and customers.
What is the benefit of the suggested replies generated by Deskhero's AI?
The suggested replies generated by Deskhero's AI speed up the response time and ensure that the responses are consistent and accurate. This improves the overall quality of customer service.
How does InsulPro Inc. use Deskhero's custom fields and user groups features?
InsulPro Inc. uses Deskhero's custom fields and user groups features to organize their support team and manage customer inquiries more effectively.
* This article provides an example of how a fictive company in the Spray Foam Insulation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
