SpraySeal Corp. receives a high volume of customer inquiries daily. The company uses Deskhero's AI capabilities to manage these tickets more effectively. The AI generates structured data lists from previous tickets, knowledge base articles, and uploaded files, enabling the support team to quickly find relevant information and respond to customer queries.
The AI-powered search bar in Deskhero helps SpraySeal's support team find the most relevant content from the vast amount of data. The search results are enhanced using OpenAI embeddings, which significantly reduces the time spent on searching for information.
Deskhero's AI also generates suggested replies based on the relevant content found. This feature not only speeds up the response time but also ensures that the responses are accurate and consistent, improving the overall quality of customer service.
SpraySeal uses Deskhero's kanban board feature to visualize the ticket management process. This helps the company track the progress of each ticket and identify any bottlenecks in the process.
By leveraging Deskhero's advanced AI capabilities, SpraySeal Corp. has streamlined their ticket management process and enhanced their customer support, leading to higher customer satisfaction.
How does Deskhero's AI help in managing tickets more effectively?
Deskhero's AI generates structured data lists from previous tickets, knowledge base articles, and uploaded files. This allows the support team to quickly access relevant information and respond to customer queries more efficiently.
What is the benefit of the suggested replies generated by Deskhero's AI?
The suggested replies generated by Deskhero's AI speed up the response time and ensure that the responses are accurate and consistent. This improves the overall quality of customer service.
How does SpraySeal Corp. use Deskhero's kanban board feature?
SpraySeal Corp. uses Deskhero's kanban board feature to visualize the ticket management process. This helps the company track the progress of each ticket and identify any bottlenecks in the process.
* This article provides an example of how a fictive company in the Spray Foam Insulation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
