IronForge Corp. deals with a wide range of customer queries and issues every day. The sheer volume of tickets was challenging to manage and often led to delayed responses. By implementing Deskhero, they were able to streamline their ticket management process.
Deskhero's kanban board and user groups features allowed IronForge Corp. to organize and prioritize tickets effectively. The custom fields and structured data lists further helped in categorizing the tickets based on various factors.
The advanced AI capabilities of Deskhero played a crucial role in improving the efficiency of the support team. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This significantly reduced the time spent on each ticket and improved the response times.
Deskhero's AI also enhanced the search results in the knowledge base, making it easier for the support team to find relevant information. This, combined with the suggested replies, ensured that the responses were accurate and comprehensive.
By leveraging Deskhero's AI capabilities, IronForge Corp. has not only streamlined their ticket management process but also improved the quality of their customer support.
How does Deskhero streamline the ticket management process?
Deskhero's kanban board, user groups, custom fields, and structured data lists allow efficient organization and prioritization of tickets. Its AI capabilities also generate suggested replies, reducing the time spent on each ticket.
How does Deskhero ensure the accuracy of responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies and enhance search results. This ensures that the responses are accurate and comprehensive.
How can Deskhero improve the quality of customer support?
By streamlining the ticket management process and ensuring the accuracy of responses, Deskhero can significantly improve the quality of customer support.
* This article provides an example of how a fictive company in the Steel Casting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
