CastPro Solutions has a vast knowledge base consisting of technical specifications, product manuals, and troubleshooting guides. However, finding relevant information was a challenge for both the support team and customers. With Deskhero, they were able to structure their knowledge base and make it more accessible.
Deskhero's feature of generating knowledge base articles from Word, PowerPoint, and PDF files made it easy for CastPro Solutions to upload their existing resources. The structured data lists and custom fields further helped in organizing the knowledge base.
The advanced AI capabilities of Deskhero added another layer of efficiency. The AI used OpenAI Embeddings from the knowledge base articles and other uploaded files to enhance the search results. This made it easier for the support team and customers to find the required information.
Deskhero's AI also generated suggested replies for the support team based on the knowledge base and previous tickets. This not only improved the response times but also ensured that the replies were accurate and comprehensive.
By implementing Deskhero, CastPro Solutions has significantly improved their knowledge base and customer support, leading to higher customer satisfaction.
How does Deskhero enhance the knowledge base?
Deskhero can generate knowledge base articles from Word, PowerPoint, and PDF files. Its AI capabilities also enhance the search results by using OpenAI Embeddings from the knowledge base articles and other uploaded files.
How does Deskhero improve the accuracy of replies?
Deskhero's AI generates suggested replies based on the knowledge base and previous tickets, ensuring that the replies are accurate and comprehensive.
How can Deskhero lead to higher customer satisfaction?
By enhancing the knowledge base and improving the response times and accuracy of replies, Deskhero can significantly improve customer satisfaction.
* This article provides an example of how a fictive company in the Steel Casting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
