IronMold has a vast knowledge base consisting of product manuals, policies, and industry-related articles. Maintaining and updating this knowledge base was a complex task until they implemented Deskhero.
Deskhero's AI capabilities have been instrumental in enhancing IronMold's knowledge base. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI finds relevant content and enhances search results, making it easier for users to find the information they need.
Deskhero's ability to generate knowledge base articles from Word, PowerPoint, and PDF files has allowed IronMold to add new content to their knowledge base quickly and easily.
Furthermore, Deskhero's website scraping feature has enabled IronMold to keep their knowledge base updated with the latest product information and industry news.
Overall, Deskhero's AI capabilities have made IronMold's knowledge base more comprehensive, user-friendly, and up-to-date.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and enhance search results. This makes it easier for users to find the information they need.
Can Deskhero generate knowledge base articles from files?
Yes, Deskhero can generate knowledge base articles from Word, PowerPoint, and PDF files.
How does Deskhero keep the knowledge base updated?
Deskhero can scrape website data to update the knowledge base with the latest product information and industry news.
* This article provides an example of how a fictive company in the Steel Sand Casting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
