CastPro receives numerous customer support tickets daily. Managing these tickets was a challenge until they implemented Deskhero. With its user groups and kanban board features, CastPro has been able to assign tickets to the right team and track their progress efficiently.
Deskhero's advanced AI capabilities have played a crucial role in reducing the time taken to resolve tickets. By leveraging OpenAI Embeddings from previous tickets, the AI generates suggested replies, enabling support agents to respond to customers faster.
The AI also enhances search results, helping support agents find relevant information quickly. This has not only reduced the resolution time but also improved the quality of support provided.
Moreover, Deskhero's REST API allows CastPro to integrate the platform with their existing systems, further improving the efficiency of their support process.
Overall, Deskhero's AI capabilities have revolutionized CastPro's ticket management process, making it more efficient and effective.
How does Deskhero's AI help in resolving tickets faster?
Deskhero's AI leverages OpenAI Embeddings from previous tickets to generate suggested replies, enabling support agents to respond to customers faster.
How does Deskhero enhance search results?
Deskhero uses AI to understand the context of the search query and fetches relevant results from its database of tickets, knowledge base articles, and other sources.
Can Deskhero be integrated with other systems?
Yes, Deskhero's REST API allows it to be integrated with other systems.
* This article provides an example of how a fictive company in the Steel Sand Casting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
