SteelCraft receives hundreds of customer inquiries daily, ranging from product specifications to delivery status. Managing these inquiries was a daunting task until they implemented Deskhero. With its structured data lists and custom fields, SteelCraft has been able to categorize and prioritize customer inquiries effectively.
Deskhero's advanced AI capabilities have been instrumental in handling repetitive inquiries. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero generates suggested replies, reducing the time spent by customer support agents on each ticket.
The AI also enhances search results, making it easier for support agents to find relevant information quickly. This has reduced the average resolution time and improved customer satisfaction.
Furthermore, Deskhero's ability to scrape website data has allowed SteelCraft to keep their knowledge base updated with the latest product information and industry news. This has not only improved the quality of customer support but also positioned SteelCraft as a thought leader in the steel sand casting industry.
Overall, Deskhero's AI capabilities have transformed SteelCraft's customer support, making it more efficient and customer-centric.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to understand the context of the inquiry. It then uses this understanding to generate a suitable reply.
How does Deskhero enhance search results?
Deskhero uses AI to understand the context of the search query and fetches relevant results from its database of tickets, knowledge base articles, and scraped website data.
How does Deskhero keep the knowledge base updated?
Deskhero can scrape website data to update the knowledge base with the latest product information and industry news.
* This article provides an example of how a fictive company in the Steel Sand Casting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
