ShutterSolutions receives a multitude of customer queries every day. Managing these queries was a daunting task until they started using Deskhero. With its advanced AI capabilities, Deskhero has revolutionized ShutterSolutions' customer support.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This not only accelerates the response time but also ensures the precision of the responses.
The AI also enhances the search results in the knowledge base. When customers search for information, they are provided with the most relevant articles from various sources. This self-service option has lightened the load on the customer support team and increased customer satisfaction.
Deskhero's custom fields and email domains allow ShutterSolutions to maintain its brand identity in all customer interactions. The comprehensive search bar and structured data lists make it easy for the support team to find the information they need.
In summary, Deskhero's AI capabilities have significantly improved ShutterSolutions' customer support efficiency and customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance the search results?
When a customer searches the knowledge base, Deskhero's AI uses OpenAI Embeddings to find the most relevant articles from various sources. This ensures that customers always find the information they need.
Can ShutterSolutions maintain its brand identity with Deskhero?
Yes, with Deskhero's custom fields and email domains, ShutterSolutions can maintain its brand identity in all customer interactions.
* This article provides an example of how a fictive company in the Stock photography services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
