SnapStock receives hundreds of customer inquiries daily, ranging from technical issues to licensing questions. With Deskhero, they can manage these tickets effectively using the kanban board and user groups features. However, the real game-changer is Deskhero's advanced AI capabilities.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This allows SnapStock to provide quick and accurate solutions to customer queries. The AI suggests replies based on relevant content, significantly reducing the response time.
Furthermore, Deskhero's AI enhances the search results in the knowledge base. When customers search for information, they receive the most relevant articles generated from various sources, including word, powerpoint, pdf files, and even scraped website data. This self-service option reduces the load on the customer support team.
With custom fields and email domains, SnapStock can maintain its brand identity in all customer interactions. The comprehensive search bar and structured data lists make it easy for the support team to find the information they need.
Overall, Deskhero's AI capabilities have helped SnapStock improve their customer support efficiency and customer satisfaction.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a customer searches the knowledge base, Deskhero's AI uses OpenAI Embeddings to find the most relevant articles from various sources. This ensures that customers always find the information they need.
Can SnapStock maintain its brand identity with Deskhero?
Yes, with Deskhero's custom fields and email domains, SnapStock can maintain its brand identity in all customer interactions.
* This article provides an example of how a fictive company in the Stock photography services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
