StockMaster receives hundreds of customer queries daily, ranging from technical issues to specific stock inquiries. Managing these tickets was a challenge until they implemented Deskhero. With its advanced AI capabilities, Deskhero processes tickets efficiently, categorizing them based on content and priority.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. This feature enables the system to find relevant content quickly, which is then sent through OpenAI's ChatGPT to generate suggested replies. This has significantly reduced the response time and improved the accuracy of responses.
Deskhero also enhances StockMaster's search results. When customers search for solutions in the knowledge base, the AI uses embeddings to find the most relevant articles. This has led to a decrease in ticket submissions as customers can find answers to their questions more easily.
The custom fields feature allows StockMaster to tailor their data collection to their specific needs. This has improved their data analysis and decision-making process.
Finally, the REST API has enabled StockMaster to integrate Deskhero with their existing systems seamlessly, enhancing their overall operational efficiency.
How does Deskhero improve the response time?
Deskhero uses advanced AI capabilities to process and categorize tickets efficiently. It generates suggested replies using OpenAI's ChatGPT, significantly reducing the response time.
How does Deskhero enhance search results?
Deskhero's AI uses embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content when customers search in the knowledge base. This improves the relevance of search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, enhancing overall operational efficiency.
* This article provides an example of how a fictive company in the Stock trading industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
