TradeWise receives a multitude of customer queries and complaints daily. Managing these efficiently was a challenge until they implemented Deskhero. With its AI capabilities, Deskhero categorizes and processes tickets based on their content and urgency, ensuring timely and accurate responses.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This not only reduces the response time but also ensures that the responses are accurate and relevant.
The AI also enhances the search results in the knowledge base. When customers search for solutions, the AI uses embeddings to find the most relevant articles, reducing the need for ticket submissions.
Deskhero's custom fields feature allows TradeWise to collect data specific to their needs. This has improved their data analysis and decision-making process.
Finally, the REST API has allowed TradeWise to integrate Deskhero with their existing systems, improving their overall operational efficiency.
How does Deskhero ensure accurate responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This ensures that the responses are accurate and relevant.
How does Deskhero reduce the need for ticket submissions?
Deskhero's AI enhances the search results in the knowledge base. When customers search for solutions, the AI finds the most relevant articles, reducing the need for ticket submissions.
Can Deskhero be tailored to specific needs?
Yes, Deskhero's custom fields feature allows companies to tailor their data collection to their specific needs, improving their data analysis and decision-making process.
* This article provides an example of how a fictive company in the Stock trading industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
