RockCutters Ltd. had a vast amount of data in the form of previous tickets, manuals, and policies. However, utilizing this data effectively for customer support was a challenge. With Deskhero, they were able to leverage the platform's AI capabilities to make the most of their existing resources.
Deskhero's AI uses OpenAI Embeddings to sift through the company's data, identifying relevant content based on customer queries. This significantly reduced the time spent by the helpdesk team in searching for information, thereby improving their productivity.
The AI capabilities also extend to generating suggested replies. By understanding the context and content of customer queries, Deskhero's AI can propose potential responses, reducing the time spent by the helpdesk team in crafting replies.
The comprehensive search bar powered by AI enhances the search results, making it easier for the team to find the necessary information. This has not only improved the productivity of the helpdesk team but also increased customer satisfaction with faster and more accurate responses.
Furthermore, Deskhero's REST API allows RockCutters Ltd. to integrate the platform seamlessly into their existing systems, ensuring a smooth transition and minimal disruption to their operations.
How does Deskhero's AI improve the productivity of the helpdesk team?
Deskhero's AI improves productivity by quickly finding relevant content from various resources, suggesting potential responses to customer queries, and enhancing search results. This reduces the time spent searching for information and crafting replies.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform seamlessly into your existing systems.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to scan through various resources like previous tickets, knowledge base articles, uploaded files, and scraped website data. This allows the platform to provide more relevant and comprehensive search results.
* This article provides an example of how a fictive company in the Stone Cutting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
