GraniteSculpt Co. has a comprehensive knowledge base of articles, manuals, and policies related to stone cutting and sculpting techniques. However, leveraging this information effectively for customer service was a challenge. By integrating Deskhero, they were able to use the platform's AI capabilities to search through these resources efficiently.
Deskhero's AI uses OpenAI Embeddings to scan through previous tickets, knowledge base articles, uploaded files, and even scraped website data. This allows the customer service team to find the most relevant content quickly, improving their response time significantly.
Moreover, the AI capabilities also extend to generating suggested replies. By analyzing the context and content of customer queries, Deskhero's AI can propose potential responses, reducing the time spent by the service team in crafting replies.
Additionally, the comprehensive search bar powered by AI enhances the search results, making it easier for the team to find the necessary information. This has not only improved the efficiency of the customer service team but also increased customer satisfaction with faster and more accurate responses.
Finally, Deskhero's REST API allows GraniteSculpt Co. to integrate the platform seamlessly into their existing systems, ensuring a smooth transition and minimal disruption to their operations.
How does Deskhero's AI improve the efficiency of the customer service team?
Deskhero's AI improves efficiency by quickly finding relevant content from various resources, suggesting potential responses to customer queries, and enhancing search results. This reduces the time spent searching for information and crafting replies.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform seamlessly into your existing systems.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to scan through various resources like previous tickets, knowledge base articles, uploaded files, and scraped website data. This allows the platform to provide more relevant and comprehensive search results.
* This article provides an example of how a fictive company in the Stone Cutting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
