SecureVault Technologies has a vast knowledge base to support its diverse product range. However, keeping this knowledge base accurate and up-to-date was a challenging task. With Deskhero's AI capabilities, the company has been able to automate this process, improving the accuracy and comprehensiveness of their knowledge base.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to identify gaps and inaccuracies in the existing knowledge base. It then suggests updates and new articles to fill these gaps.
Additionally, the AI's ability to generate knowledge base articles from Word, PowerPoint, and PDF files has been a game-changer for SecureVault Technologies. This feature has significantly reduced the time and effort required to create and update knowledge base articles.
Deskhero's AI also enhances search results, making it easier for both customers and the support team to find relevant information. This has improved the overall user experience and reduced the number of support tickets.
By leveraging Deskhero's advanced AI capabilities, SecureVault Technologies has been able to maintain a high-quality, comprehensive knowledge base with minimal effort, improving customer satisfaction and reducing support workload.
How does Deskhero's AI improve the knowledge base?
The AI identifies gaps and inaccuracies in the existing knowledge base and suggests updates and new articles. It can also generate articles from Word, PowerPoint, and PDF files, reducing the effort required to create and update articles.
How does the AI enhance search results?
The AI uses OpenAI Embeddings from various sources to provide more relevant and comprehensive search results, improving the user experience and reducing the number of support tickets.
What are the benefits of using Deskhero's AI?
Deskhero's AI improves the accuracy and comprehensiveness of the knowledge base, enhances search results, reduces support workload, and improves customer satisfaction.
* This article provides an example of how a fictive company in the Storage and Back-up Solutions for Computer Media industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
