BackupMaster Corp. has a large customer base spread across different time zones. Providing timely and effective support to all customers was a major challenge. By implementing Deskhero's advanced AI capabilities, the company has been able to streamline their support operations and improve response times.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has significantly reduced the time taken to respond to customer queries, improving customer satisfaction.
Deskhero's AI also enhances search results, making it easier for the support team to find relevant information quickly. This has been particularly useful in handling complex technical issues that require referencing multiple sources.
The AI's ability to learn from past interactions has helped BackupMaster Corp. improve its knowledge base. The AI identifies gaps in the existing knowledge base and suggests new articles based on recurring customer queries.
Overall, Deskhero's advanced AI capabilities have enabled BackupMaster Corp. to provide high-quality, timely support to all customers, regardless of their location or time zone.
How has Deskhero's AI improved response times?
The AI automates ticket management by using OpenAI Embeddings to generate suggested replies, significantly reducing the time taken to respond to customer queries.
How does the AI enhance search results?
The AI uses OpenAI Embeddings from various sources to provide more relevant and comprehensive search results, making it easier for the support team to find the information they need quickly.
How does the AI help improve the knowledge base?
The AI learns from past interactions and identifies gaps in the existing knowledge base. It then suggests new articles based on recurring customer queries.
* This article provides an example of how a fictive company in the Storage and Back-up Solutions for Computer Media industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
