Cured Craftsmen receives numerous customer queries daily, from product inquiries to shipping concerns. With Deskhero's AI capabilities, the company can swiftly generate suggested replies based on previous tickets and knowledge base articles, significantly reducing response times.
The AI also enhances the company's ticket management process. By analyzing the content of incoming tickets, the AI can automatically categorize them and assign them to the appropriate user groups, improving efficiency and ensuring that no ticket goes unnoticed.
Deskhero's AI also improves the accessibility of Cured Craftsmen's knowledge base. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, the AI can find relevant content and enhance search results, making it easier for both customers and staff to find the information they need.
Furthermore, the AI can generate knowledge base articles from word, powerpoint, and pdf files, allowing the company to easily keep their knowledge base up-to-date with the latest information.
Overall, Deskhero's advanced AI capabilities have greatly improved Cured Craftsmen's customer support operations, making them more efficient and effective.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content, which is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI improve the accessibility of the knowledge base?
The AI leverages OpenAI Embeddings to enhance search results, making it easier to find relevant information in the knowledge base.
How does the AI help with ticket management?
The AI analyzes the content of incoming tickets to automatically categorize them and assign them to the appropriate user groups.
* This article provides an example of how a fictive company in the Storage, Curing, and Smoking of Meat industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
