Smokehouse Delights deals with a plethora of customer queries each day, spanning from product-related questions to delivery issues. Deskhero's AI capabilities enable the company to promptly generate suggested replies based on past tickets and knowledge base articles, considerably cutting down response times.
The AI also boosts the company's ticket management process. By scrutinizing the content of incoming tickets, the AI can automatically sort them and allocate them to the relevant user groups, enhancing efficiency and ensuring every ticket is addressed.
Deskhero's AI also augments the accessibility of Smokehouse's knowledge base. By utilizing OpenAI Embeddings from past tickets, knowledge base articles, and uploaded documents like policies and manuals, the AI can locate pertinent content and boost search results, facilitating both customers and staff in finding the information they require.
Moreover, the AI can create knowledge base articles from word, powerpoint, and pdf files, enabling the company to effortlessly keep their knowledge base updated with the most recent information.
In summary, Deskhero's advanced AI capabilities have significantly enhanced Smokehouse Delight's customer support services, making them more efficient and effective.
How does the AI generate suggested responses?
The AI uses OpenAI Embeddings from past tickets, knowledge base articles, and uploaded files to locate relevant content, which is then processed through OpenAI's ChatGPT to generate suggested responses.
How does the AI improve the accessibility of the knowledge base?
The AI uses OpenAI Embeddings to boost search results, making it easier to locate relevant information in the knowledge base.
How does the AI assist with ticket management?
The AI examines the content of incoming tickets to automatically sort them and allocate them to the relevant user groups.
* This article provides an example of how a fictive company in the Storage, Curing, and Smoking of Meat industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
