Thorium Transporters often had to deal with repetitive queries from customers about their services, safety measures, and regulations. To address this, they decided to create a comprehensive knowledge base using Deskhero. However, generating relevant and useful content for the knowledge base was a challenge.
With Deskhero's AI capabilities, Thorium Transporters can now automatically generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This has significantly reduced the time and effort required to create and update the knowledge base.
The AI also enhances the search results in the knowledge base by leveraging OpenAI Embeddings from previous tickets, articles, and uploaded files. This ensures that users always find the most relevant and useful information, reducing the need for direct customer support intervention.
Deskhero's custom fields and structured data lists also allow Thorium Transporters to organize their knowledge base in a way that is easy to navigate and understand. This has improved the usability of the knowledge base, leading to increased usage and customer satisfaction.
Overall, Deskhero's advanced AI capabilities have made Thorium Transporters' knowledge base a powerful tool for self-service support, reducing the load on their customer support team and improving customer experience.
How does the AI generate knowledge base articles?
Deskhero's AI uses OpenAI Embeddings to understand the content of Word, PowerPoint, PDF files, and scraped website data. It then generates knowledge base articles based on this content.
How does the AI enhance search results in the knowledge base?
The AI leverages OpenAI Embeddings from previous tickets, articles, and uploaded files to enhance the search results. This ensures that users always find the most relevant and useful information.
Can we customize the organization of our knowledge base?
Yes, Deskhero provides custom fields and structured data lists that allow you to organize your knowledge base in a way that suits your needs.
* This article provides an example of how a fictive company in the Storage and distribution of uranium and thorium ores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
