Uranium & Thorium Logistics receives hundreds of customer emails daily, each requiring a timely and accurate response. Managing these emails manually was not only time-consuming but also led to inconsistencies and errors in communication. With Deskhero's AI-enhanced email management, the company has been able to streamline their email communication, improving efficiency and consistency.
The AI capabilities of Deskhero allow Uranium & Thorium Logistics to automatically categorize and prioritize incoming emails based on their content and urgency. This ensures that important emails are not missed and are responded to promptly.
Deskhero's AI also generates suggested replies for common queries by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This not only speeds up the response time but also ensures that the responses are accurate and consistent.
Uranium & Thorium Logistics also uses Deskhero's custom email domains feature to maintain a professional and consistent image in their customer communication. This has improved their brand perception and trust among customers.
Overall, Deskhero's advanced AI capabilities have significantly improved Uranium & Thorium Logistics' email communication, leading to improved response times, consistency, and customer satisfaction.
How does the AI categorize and prioritize emails?
Deskhero's AI uses OpenAI Embeddings to understand the content and urgency of the emails. It then categorizes and prioritizes them based on predefined rules and criteria set by the company.
How does the AI generate suggested replies?
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. These suggestions are then reviewed and sent by the customer support team.
Can we use our own email domain with Deskhero?
Yes, Deskhero allows you to use your own email domain for customer communication, helping you maintain a professional and consistent image.
* This article provides an example of how a fictive company in the Storage and distribution of uranium and thorium ores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
