OilOptimum's customers often had queries regarding their storage facilities, safety measures, and operational procedures. The sheer volume of these queries was putting a strain on their customer support team and affecting the customer experience.
With Deskhero, OilOptimum was able to leverage advanced AI capabilities to manage these queries more effectively. Deskhero's AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies for the customer support team.
This not only improved the response time but also ensured that the customers received accurate and comprehensive answers to their queries. The AI system was able to pull up the most relevant information from the vast resources available, enhancing the overall customer experience.
Additionally, Deskhero's AI-enhanced search results allowed OilOptimum's customers to find relevant information faster and more accurately, reducing the need for direct customer support intervention.
Overall, Deskhero's AI capabilities have significantly enhanced the customer experience at OilOptimum, leading to higher customer satisfaction and loyalty.
How does Deskhero's AI improve the response time?
Deskhero's AI generates suggested replies for the customer support team using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This speeds up the response time as the team doesn't have to start from scratch for each query.
How does Deskhero ensure that the customers receive accurate and comprehensive answers?
Deskhero's AI pulls up the most relevant information from previous tickets, knowledge base articles, uploaded files, and scraped website data based on the context of the query. This ensures that the customers receive accurate and comprehensive answers to their queries.
How has Deskhero enhanced the customer experience at OilOptimum?
Deskhero's AI capabilities have improved the response time, ensured the accuracy of the information provided, and enhanced the self-service capabilities of the customers. This has led to higher customer satisfaction and loyalty at OilOptimum.
* This article provides an example of how a fictive company in the Storage of Oil and Natural Gas industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
