GasGiant's helpdesk was constantly flooded with technical queries from their clients regarding storage facilities, safety protocols, and operational guidelines. The high volume of these queries was slowing down their response time and affecting their service quality.
By implementing Deskhero, GasGiant was able to leverage its advanced AI capabilities to manage these queries effectively. Deskhero's AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies for the helpdesk team.
This not only sped up the response time but also ensured the accuracy of the information provided. The AI system was able to pull up the most relevant information from the vast resources available, ensuring that the clients received accurate and comprehensive answers to their queries.
Deskhero's AI-enhanced search results also improved the self-service capabilities of GasGiant's clients. Clients could now find the information they needed faster and more accurately, reducing the load on the helpdesk team.
Overall, Deskhero's AI capabilities have significantly improved the efficiency and quality of GasGiant's helpdesk services, leading to higher client satisfaction.
How does Deskhero's AI ensure the accuracy of the information provided?
Deskhero's AI uses OpenAI Embeddings to understand the context of the query and pulls up the most relevant information from previous tickets, knowledge base articles, uploaded files, and scraped website data. This ensures that the information provided is accurate and comprehensive.
How does Deskhero improve the self-service capabilities of clients?
Deskhero's AI-enhanced search results allow clients to find the information they need faster and more accurately. This reduces the need for direct helpdesk intervention and improves the overall client experience.
How has Deskhero improved the efficiency of GasGiant's helpdesk services?
Deskhero's AI capabilities have sped up the response time and improved the accuracy of the information provided by GasGiant's helpdesk. This has led to higher client satisfaction and reduced the load on the helpdesk team.
* This article provides an example of how a fictive company in the Storage of Oil and Natural Gas industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
