PetroSecure receives numerous queries daily regarding safety measures, storage capacity, and operational procedures. The volume of these inquiries was overwhelming their customer support team. They needed a solution that could handle the influx of questions and provide accurate information quickly.
Deskhero's advanced AI capabilities provided the perfect solution. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero was able to generate suggested replies for the customer support team. This significantly reduced the time spent on each ticket and improved the overall efficiency of the team.
Furthermore, Deskhero's AI-enhanced search results allowed PetroSecure's customers to find relevant information faster. The AI system analyzed the customer's query and provided the most relevant articles from the knowledge base, reducing the need for direct customer support intervention.
The custom fields and structured data lists feature of Deskhero also helped PetroSecure in categorizing and prioritizing the tickets. This ensured that urgent and important queries were attended to promptly.
Overall, Deskhero's AI capabilities have transformed PetroSecure's customer support operations, providing faster and more accurate responses, and freeing up the team to focus on more complex issues.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to understand the context of the query. It then uses this information to generate a suggested reply.
How does Deskhero's AI enhance search results?
Deskhero's AI analyzes the customer's query and matches it with the most relevant content from the knowledge base, previous tickets, uploaded files, and scraped website data. This provides the customer with the most relevant information quickly.
How does Deskhero help in categorizing and prioritizing tickets?
Deskhero's custom fields and structured data lists feature allows companies to categorize and prioritize tickets based on their own criteria. This ensures that urgent and important queries are attended to promptly.
* This article provides an example of how a fictive company in the Storage of Oil and Natural Gas industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
