StoreItRight receives hundreds of customer queries daily, ranging from simple inquiries about their services to complex issues related to warehousing logistics. To manage this volume of requests, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze the content of each ticket using OpenAI Embeddings, identifying the nature of the query and suggesting appropriate responses.
The AI also enhances the search results within the platform. When a customer support agent searches for a specific issue, the AI uses the embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to provide the most relevant results. This feature significantly reduces the time spent by agents on researching solutions.
Deskhero's AI capabilities also extend to generating knowledge base articles from Word, PowerPoint, and PDF files. This feature allows StoreItRight to easily update their knowledge base with the latest information from their internal documents, ensuring that their customer support agents always have up-to-date information at their fingertips.
Moreover, the AI leverages website scraping to keep track of any changes in the industry standards or regulations. This proactive approach ensures that StoreItRight stays compliant and their customer support is always informed about the latest developments.
Overall, Deskhero's advanced AI capabilities have enabled StoreItRight to significantly improve their customer support efficiency and response time, leading to higher customer satisfaction.
How does Deskhero's AI analyze the content of tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content of each ticket. It identifies the nature of the query and suggests appropriate responses based on previous tickets, knowledge base articles, and uploaded files.
How does Deskhero's AI enhance search results?
When a customer support agent searches for a specific issue, the AI uses the embeddings from previous tickets, knowledge base articles, and uploaded files to provide the most relevant results. This significantly reduces the time spent by agents on researching solutions.
How does Deskhero's AI help in updating the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This allows companies to easily update their knowledge base with the latest information from their internal documents.
* This article provides an example of how a fictive company in the Storage Solutions and Warehousing Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
