WarehouseGenius deals with a wide range of customer queries and issues every day. To manage these effectively, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze the content of each ticket using OpenAI Embeddings, categorizing them based on their nature and suggesting the most suitable responses.
The AI also enhances the search results within the platform. When a customer support agent searches for a specific issue, the AI uses the embeddings from previous tickets, knowledge base articles, and uploaded files to provide the most relevant results. This feature has significantly reduced the time spent by agents on researching solutions and improved their response time.
Deskhero's AI capabilities also extend to generating knowledge base articles from Word, PowerPoint, and PDF files. This feature has made it easy for WarehouseGenius to keep their knowledge base updated with the latest information from their internal documents, ensuring that their customer support agents always have the most recent information.
Furthermore, the AI leverages website scraping to keep track of any changes in the industry standards or regulations. This proactive approach ensures that WarehouseGenius stays compliant and their customer support is always informed about the latest developments.
Overall, Deskhero's advanced AI capabilities have enabled WarehouseGenius to proactively address customer queries and issues, leading to an improved customer service experience.
How does Deskhero's AI categorize tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content of each ticket. It categorizes them based on their nature and suggests the most suitable responses based on previous tickets, knowledge base articles, and uploaded files.
How does Deskhero's AI enhance search results?
When a customer support agent searches for a specific issue, the AI uses the embeddings from previous tickets, knowledge base articles, and uploaded files to provide the most relevant results. This significantly reduces the time spent by agents on researching solutions and improves their response time.
How does Deskhero's AI help in updating the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This allows companies to easily update their knowledge base with the latest information from their internal documents.
* This article provides an example of how a fictive company in the Storage Solutions and Warehousing Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
