SecureBox was struggling with managing their extensive knowledge base and ensuring that their support team could quickly find the information they needed. They chose Deskhero as their helpdesk platform because of its advanced AI capabilities.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies. This feature has enabled SecureBox's support team to provide accurate responses to customer queries in a timely manner.
Moreover, Deskhero's AI-enhanced search results have made it easier for SecureBox's support team to find relevant information quickly. This has improved their efficiency and allowed them to handle more tickets in less time.
Deskhero's ability to generate knowledge base articles from Word, PowerPoint, and PDF files has also been beneficial for SecureBox. It has streamlined the process of updating their knowledge base and ensured that all relevant information is easily accessible.
Overall, Deskhero's AI capabilities have greatly improved SecureBox's knowledge base management and customer support, resulting in increased customer satisfaction.
How has Deskhero helped SecureBox manage their knowledge base?
Deskhero's AI capabilities help find relevant content quickly, improving the efficiency of the support team. Additionally, Deskhero can generate knowledge base articles from Word, PowerPoint, and PDF files, streamlining the process of updating the knowledge base.
How does Deskhero improve the accuracy of SecureBox's customer support?
Deskhero's AI uses OpenAI Embeddings from previous tickets and other relevant data to generate suggested replies. This ensures that the responses provided to customer queries are accurate and relevant.
How has Deskhero improved the efficiency of SecureBox's support team?
Deskhero's AI-enhanced search results make it easier for the support team to find relevant information quickly, allowing them to handle more tickets in less time.
* This article provides an example of how a fictive company in the Storage Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
