SpaceSaver was dealing with an increasing volume of customer support tickets and needed a solution to manage them efficiently. They turned to Deskhero for its advanced AI capabilities and comprehensive ticket management system.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies. This feature has enabled SpaceSaver's support team to provide quick and accurate responses to customer queries.
Additionally, Deskhero's AI-enhanced search results have made it easier for SpaceSaver's support team to find relevant information quickly. This has improved their efficiency and allowed them to handle more tickets in less time.
Deskhero's custom fields and user groups features have also proved beneficial for SpaceSaver. They have been able to organize their customer data better and provide personalized support to different user groups.
Overall, Deskhero's AI capabilities have transformed SpaceSaver's customer support operations, resulting in happier customers and a more efficient support team.
How has Deskhero improved SpaceSaver's response times?
Deskhero's AI capabilities automate the ticket management process by suggesting replies based on previous tickets, knowledge base articles, and other relevant data. This has significantly reduced the time taken to respond to customer queries.
How does Deskhero help in providing personalized support?
Deskhero's custom fields and user groups features allow companies like SpaceSaver to organize their customer data and provide personalized support to different user groups.
How does Deskhero's AI-enhanced search benefit SpaceSaver?
Deskhero's AI-enhanced search makes it easier to find relevant information quickly, improving the efficiency of the support team and enabling them to handle more tickets in less time.
* This article provides an example of how a fictive company in the Storage Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
