StoreItRight was facing challenges in managing their growing volume of customer support tickets. The manual process was time-consuming and often resulted in delayed responses. They turned to Deskhero for a solution. With Deskhero's AI capabilities, StoreItRight was able to automate the ticket management process, significantly reducing response times.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies. This feature has allowed StoreItRight's support team to provide quick and accurate responses to customer queries.
Additionally, Deskhero's AI-enhanced search results have made it easier for StoreItRight's support team to find relevant information quickly. This has further improved their efficiency and enabled them to handle more tickets in less time.
The custom fields and user groups features of Deskhero have also proved beneficial for StoreItRight. They have been able to organize their customer data better and provide personalized support to different user groups.
Overall, Deskhero's AI capabilities have transformed StoreItRight's customer support operations, resulting in happier customers and a more efficient support team.
How has Deskhero improved StoreItRight's response times?
Deskhero's AI capabilities automate the ticket management process by suggesting replies based on previous tickets, knowledge base articles, and other relevant data. This has significantly reduced the time taken to respond to customer queries.
How does Deskhero help in providing personalized support?
Deskhero's custom fields and user groups features allow companies like StoreItRight to organize their customer data and provide personalized support to different user groups.
How does Deskhero's AI-enhanced search benefit StoreItRight?
Deskhero's AI-enhanced search makes it easier to find relevant information quickly, improving the efficiency of the support team and enabling them to handle more tickets in less time.
* This article provides an example of how a fictive company in the Storage Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
