TobaccoVault Ltd. receives a large number of customer queries and requests daily. Managing these manually was a cumbersome and error-prone process. With Deskhero's ticket management system, they have been able to streamline this process, improving efficiency and customer satisfaction.
Deskhero's advanced AI capabilities have been instrumental in improving TobaccoVault's customer service. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to tickets.
The AI also enhances search results, making it easier for the support team to find relevant information quickly. This has not only reduced the time taken to resolve tickets but also improved the accuracy of responses.
The custom fields feature allows TobaccoVault to categorize tickets based on their unique business needs, making it easier to manage and prioritize them. The knowledge base feature, which can generate articles from Word, PowerPoint, and PDF files, has also been invaluable in providing quick and accurate responses to common queries.
Overall, Deskhero's advanced AI capabilities have greatly improved TobaccoVault's customer support process, enhancing efficiency and customer satisfaction.
How has Deskhero's AI improved TobaccoVault's response time?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources. This content is used to generate suggested replies, significantly reducing the time taken to respond to tickets.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to find relevant content, which is then used to enhance search results. This makes it easier for the support team to find relevant information quickly, reducing the time taken to resolve tickets.
How does TobaccoVault use the custom fields feature in Deskhero?
TobaccoVault uses the custom fields feature to categorize tickets based on their unique business needs. This makes it easier to manage and prioritize tickets.
* This article provides an example of how a fictive company in the Agents involved in the storage and warehousing of food, beverages and tobacco industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
