WarehouseWise was struggling with the management of customer support tickets. The manual process was not only time-consuming but also prone to errors.
Implementing Deskhero helped WarehouseWise automate the ticket management process. The AI capabilities of Deskhero used OpenAI Embeddings from previous tickets to categorize and prioritize the tickets, reducing the manual effort required.
Furthermore, the AI generated suggested replies based on the category and priority of the ticket, making the responses more relevant and accurate. This not only improved the efficiency of the customer support team but also enhanced the customer experience.
The custom fields feature of Deskhero allowed WarehouseWise to customize the ticket management process according to their specific needs, making it more effective.
Overall, the use of Deskhero resulted in improved ticket management, reduced errors, and increased customer satisfaction.
How does Deskhero's AI help in ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets to categorize and prioritize the tickets. It also generates suggested replies based on the category and priority of the ticket, making the responses more relevant and accurate.
Can the ticket management process be customized in Deskhero?
Yes, Deskhero comes with a custom fields feature that allows you to customize the ticket management process according to your specific needs.
How does Deskhero enhance the customer experience?
By providing more relevant and accurate responses and reducing the response time, Deskhero enhances the overall customer experience.
* This article provides an example of how a fictive company in the Storage and warehousing services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
