StorageSolutions had a vast amount of information in the form of policies, manuals, presentations, and website data. However, they were struggling to organize this information and make it easily accessible to their customer support team.
With Deskhero, StorageSolutions was able to generate knowledge base articles from these various sources using the AI capabilities of the platform. The AI leveraged OpenAI Embeddings to find relevant content and generate articles, making the knowledge base more comprehensive.
The AI-powered comprehensive search bar helped the customer support team find relevant articles quickly, reducing the time taken to resolve a query. The AI also enhanced the search results, making them more relevant and precise.
Furthermore, the knowledge base could be easily updated with new information, ensuring that it always remained up-to-date and useful.
Overall, the use of Deskhero resulted in an improved knowledge base, increased efficiency of the customer support team, and enhanced customer experience.
How does Deskhero's AI help in enhancing the knowledge base?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources like policies, manuals, presentations, and website data. It then generates knowledge base articles from this content, making the knowledge base more comprehensive.
Can the knowledge base be updated with new information?
Yes, the knowledge base in Deskhero can be easily updated with new information, ensuring that it always remains up-to-date and useful.
How does an improved knowledge base enhance the customer experience?
An improved knowledge base makes it easier for the customer support team to find relevant information quickly, reducing the response time. This enhances the overall customer experience.
* This article provides an example of how a fictive company in the Storage and warehousing services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
