StoreItRight was facing challenges in managing the increasing volume of customer queries related to their storage and warehousing services. The manual process was time-consuming and often led to delays in response.
With Deskhero, StoreItRight was able to automate their customer support process. The AI capabilities of Deskhero leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies.
The AI-powered comprehensive search bar helped the customer support team find relevant content quickly, reducing the time taken to resolve a query. The AI also enhanced the search results, making them more relevant and precise.
Deskhero's REST API allowed StoreItRight to integrate the platform with their existing systems seamlessly, ensuring a smooth transition to the new customer support process.
Overall, the implementation of Deskhero resulted in improved efficiency of the customer support team, reduced response time, and increased customer satisfaction.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies to customer queries. This reduces the time taken to find relevant information and respond to the customer.
Can Deskhero be integrated with existing systems?
Yes, Deskhero comes with a REST API that allows it to be integrated with existing systems seamlessly.
How does Deskhero improve customer satisfaction?
By reducing the response time and providing more accurate and relevant responses, Deskhero improves the overall customer experience, thereby enhancing customer satisfaction.
* This article provides an example of how a fictive company in the Storage and warehousing services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
