Strategix Solutions handles a high volume of customer inquiries daily. The company implemented Deskhero to manage these inquiries more efficiently. Using Deskhero's advanced AI capabilities, Strategix Solutions can now automatically generate suggested replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data.
The AI capabilities of Deskhero have significantly reduced the time spent by customer service representatives on each ticket. The system uses OpenAI Embeddings to find relevant content and sends it through OpenAI's ChatGPT to generate suggested replies. This has resulted in faster response times and increased customer satisfaction.
Deskhero's AI also enhances the search results within the platform. When a customer service representative searches for information to assist a client, the AI uses OpenAI Embeddings to present the most relevant content, reducing the time spent searching for information.
Furthermore, Strategix Solutions uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This feature, combined with the AI's ability to suggest responses, allows the company to handle customer inquiries more effectively.
Finally, Strategix Solutions leverages Deskhero's REST API to integrate the platform with other systems in their tech stack, creating a seamless workflow. The AI capabilities of Deskhero have transformed Strategix Solutions' customer support, making it more efficient and customer-centric.
How does Deskhero's AI improve customer support?
Deskhero's AI improves customer support by using OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This content is then used to generate suggested replies, speeding up response times and enhancing the quality of support.
How does Deskhero's AI enhance search results?
When a user performs a search within Deskhero, the AI uses OpenAI Embeddings to present the most relevant content, reducing the time spent searching for information and improving the accuracy of search results.
Can Deskhero's AI capabilities be integrated with other systems?
Yes, Deskhero's REST API allows for integration with other systems, enabling a seamless workflow and further leveraging the platform's AI capabilities.
* This article provides an example of how a fictive company in the Strategic Management Consulting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
