Pinnacle Strategies receives numerous customer queries and requests every day. To manage these effectively, they turned to Deskhero. The platform's advanced AI capabilities allow Pinnacle to generate suggested replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data, significantly improving their response times.
Deskhero's AI capabilities have greatly reduced the workload of Pinnacle's customer service team. By using OpenAI Embeddings to find relevant content and generate suggested replies, the team can resolve customer inquiries faster and more accurately.
Deskhero's AI also enhances the platform's search functionality. When a customer service representative searches for information, the AI presents the most relevant content, reducing the time spent searching and improving the quality of responses.
In addition, Pinnacle Strategies uses Deskhero's custom fields and structured data lists to organize and prioritize tickets. This, coupled with the AI's ability to suggest responses, allows Pinnacle to manage customer inquiries more effectively.
Lastly, Pinnacle Strategies uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow. The AI capabilities of Deskhero have revolutionized Pinnacle's helpdesk services, making them more efficient and customer-focused.
How does Deskhero's AI improve helpdesk services?
Deskhero's AI improves helpdesk services by using OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This content is then used to generate suggested replies, speeding up response times and enhancing the quality of support.
How does Deskhero's AI enhance search results?
When a user performs a search within Deskhero, the AI uses OpenAI Embeddings to present the most relevant content, reducing the time spent searching for information and improving the accuracy of search results.
Can Deskhero's AI capabilities be integrated with other systems?
Yes, Deskhero's REST API allows for integration with other systems, enabling a seamless workflow and further leveraging the platform's AI capabilities.
* This article provides an example of how a fictive company in the Strategic Management Consulting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
