StratPlan Solutions receives numerous queries from clients regarding their strategic planning methodologies. To manage these efficiently, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero help StratPlan to sort and prioritize tickets based on urgency and relevance, ensuring that critical issues are addressed promptly.
StratPlan also leverages Deskhero's AI capabilities to generate knowledge base articles from various sources like Word, PowerPoint, PDF files, and even scraped data from their website. This feature helps them to create a comprehensive knowledge base that provides quick answers to common client queries, reducing the load on their support team.
With Deskhero's custom email domains and user groups, StratPlan can assign specific queries to the right teams, ensuring that clients receive expert advice promptly. The AI also suggests replies based on previous tickets and knowledge base articles, helping the support team to provide accurate responses quickly.
StratPlan uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless flow of data. The AI-enhanced search bar allows clients to find relevant information quickly, improving their overall experience.
By leveraging Deskhero's advanced AI capabilities, StratPlan Solutions has significantly improved its customer support efficiency, reduced response times, and enhanced client satisfaction.
How does Deskhero's AI help in managing customer support tickets?
Deskhero's AI sorts and prioritizes tickets based on urgency and relevance. It also suggests replies based on previous tickets and knowledge base articles, helping the support team to provide accurate responses quickly.
How can Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from various sources like Word, PowerPoint, PDF files, and even scraped data from your website. This helps in creating a comprehensive knowledge base that provides quick answers to common queries.
How does Deskhero's AI-enhanced search bar improve client experience?
Deskhero's AI-enhanced search bar allows clients to find relevant information quickly and easily, improving their overall experience with your service.
* This article provides an example of how a fictive company in the Strategic Planning Consulting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
