TacoTruck has a large customer base that frequently has inquiries about menu items, locations, and special dietary requests. Managing these inquiries was becoming a challenge for the small team at TacoTruck. They turned to Deskhero to help manage their customer support more efficiently.
With Deskhero's ticket management feature, TacoTruck was able to organize all customer inquiries in one place. The AI capabilities of Deskhero were used to analyze previous tickets and generate suggested replies, reducing the time spent on each inquiry.
The knowledge base feature allowed TacoTruck to create a database of common inquiries and their answers. This database was further enhanced by the AI capabilities of Deskhero, which could generate articles from uploaded files like menus and policies.
Deskhero's website scraping feature was used to keep track of customer reviews and feedback from various platforms. The AI capabilities analyzed this data and provided insights on areas of improvement, helping TacoTruck maintain its high-quality service.
Finally, the comprehensive search bar made it easy for the team to find specific tickets or knowledge base articles. The AI capabilities enhanced the search results, making it faster and more efficient.
How does Deskhero's AI capabilities enhance the ticket management process?
Deskhero's AI capabilities analyze previous tickets to generate suggested replies. This reduces the time spent on each inquiry and ensures consistent responses.
How does the knowledge base feature work with the AI capabilities?
The AI capabilities of Deskhero can generate knowledge base articles from uploaded files like menus and policies. This creates a comprehensive database of common inquiries and their answers.
How does Deskhero use AI to analyze customer reviews and feedback?
Deskhero's website scraping feature collects customer reviews and feedback from various platforms. The AI capabilities then analyze this data and provide insights on areas of improvement.
* This article provides an example of how a fictive company in the Street food vendors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
