BurgerBlast receives numerous customer inquiries daily regarding their menu, locations, and special offers. Managing these inquiries was becoming increasingly difficult for the team. They decided to implement Deskhero to streamline their customer service process.
Deskhero's ticket management system helped BurgerBlast to categorize and prioritize customer inquiries. The AI capabilities of Deskhero analyzed previous tickets and generated suggested replies, significantly reducing response time.
The knowledge base feature of Deskhero allowed BurgerBlast to create a repository of frequently asked questions and their answers. The AI capabilities further enhanced this feature by generating articles from uploaded files such as menus and promotional flyers.
Using Deskhero's website scraping feature, BurgerBlast was able to monitor customer reviews and feedback across various platforms. The AI capabilities analyzed this data to provide actionable insights, helping BurgerBlast to continuously improve their service.
Lastly, the comprehensive search bar, backed by AI capabilities, made it quick and easy for the team to find specific tickets or knowledge base articles, enhancing their efficiency.
How does Deskhero's AI capabilities improve the response time to customer inquiries?
Deskhero's AI capabilities analyze previous tickets to generate suggested replies, significantly reducing the time spent on responding to each inquiry.
How does the AI capabilities enhance the knowledge base feature?
The AI capabilities of Deskhero can generate knowledge base articles from uploaded files like menus and promotional flyers. This helps create a comprehensive repository of frequently asked questions and their answers.
How does Deskhero use AI to provide actionable insights from customer reviews and feedback?
Deskhero's website scraping feature collects customer reviews and feedback from various platforms. The AI capabilities then analyze this data to provide actionable insights, helping to improve service quality.
* This article provides an example of how a fictive company in the Street food vendors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
