PizzaWagon has a large customer base that often has queries about their menu, locations, and special deals. Managing these queries was becoming a daunting task for the PizzaWagon team. They turned to Deskhero for a solution.
Deskhero's ticket management feature allowed PizzaWagon to organize all customer queries in one place. The AI capabilities of Deskhero were utilized to analyze previous tickets and generate suggested replies, reducing the time spent on each query.
The knowledge base feature enabled PizzaWagon to build a database of common queries and their solutions. This database was further enhanced by the AI capabilities of Deskhero, which could generate articles from uploaded files like menus and policies.
Deskhero's website scraping feature was used to gather customer reviews and feedback from various platforms. The AI capabilities analyzed this data and provided insights on areas of improvement, helping PizzaWagon maintain its high-quality service.
Finally, the comprehensive search bar made it easy for the team to find specific tickets or knowledge base articles. The AI capabilities enhanced the search results, making it faster and more efficient.
How does Deskhero's AI capabilities enhance the ticket management process?
Deskhero's AI capabilities analyze previous tickets to generate suggested replies. This reduces the time spent on each query and ensures consistent responses.
How does the knowledge base feature work with the AI capabilities?
The AI capabilities of Deskhero can generate knowledge base articles from uploaded files like menus and policies. This creates a comprehensive database of common queries and their solutions.
How does Deskhero use AI to analyze customer reviews and feedback?
Deskhero's website scraping feature collects customer reviews and feedback from various platforms. The AI capabilities then analyze this data and provide insights on areas of improvement.
* This article provides an example of how a fictive company in the Street food vendors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
