StripTech Solutions receives numerous customer queries daily regarding their stripping processes, equipment usage, and safety protocols. Prior to using Deskhero, their customer support team struggled to manage and respond to these queries promptly, leading to delayed responses and customer dissatisfaction.
With Deskhero, StripTech has been able to leverage the platform's advanced AI capabilities to manage tickets more efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's AI capabilities have also enhanced the search results on StripTech's knowledge base. The AI uses the same embeddings to improve the relevance of search results, making it easier for customers to find the information they need without having to contact customer support.
Furthermore, the AI's ability to generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data has allowed StripTech to expand their knowledge base rapidly. This has not only reduced the load on their customer support team but also improved the self-service experience for their customers.
Overall, Deskhero's AI capabilities have enabled StripTech Solutions to provide faster, more accurate responses to customer queries, improving their customer service and boosting customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI improve the search results on the knowledge base?
The AI uses the same OpenAI Embeddings to enhance the relevance of search results, making it easier for customers to find the information they need.
How does Deskhero's AI help in expanding the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data, allowing companies to expand their knowledge base rapidly.
* This article provides an example of how a fictive company in the Stripping of non-salvageable parts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
