PartStrip Inc. deals with a high volume of customer queries every day regarding their stripping procedures, equipment handling, and safety guidelines. Before implementing Deskhero, their helpdesk team found it challenging to manage and respond to these queries in a timely manner, resulting in customer dissatisfaction.
By utilizing Deskhero, PartStrip has harnessed the power of the platform's advanced AI to manage tickets more effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to identify relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, drastically reducing the response time to customer queries.
Deskhero's AI capabilities have also improved the search results in PartStrip's knowledge base. By using the same embeddings, the AI enhances the relevance of search results, enabling customers to find the information they need without having to contact the helpdesk.
Additionally, the AI's capability to generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data has allowed PartStrip to rapidly expand their knowledge base. This not only reduces the burden on their helpdesk team but also improves the self-service experience for their customers.
In summary, Deskhero's AI capabilities have empowered PartStrip Inc. to deliver quicker, more accurate responses to customer queries, enhancing their customer service and increasing customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI improve the search results in the knowledge base?
The AI uses the same OpenAI Embeddings to enhance the relevance of search results, enabling customers to find the information they need more easily.
How does Deskhero's AI help in expanding the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data, allowing companies to rapidly expand their knowledge base.
* This article provides an example of how a fictive company in the Stripping of non-salvageable parts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
