Demolition Dynamics was facing challenges in maintaining and updating their knowledge base. They needed a solution that could help them keep their knowledge base up-to-date and make it more accessible to customers.
With Deskhero, Demolition Dynamics was able to leverage the platform's AI capabilities to automatically generate knowledge base articles from word, powerpoint, pdf files and even scrape data from their website. This has significantly reduced the time and effort required to maintain their knowledge base.
The AI also enhances the search results in the knowledge base, making it easier for customers to find the information they need. This has led to an increase in customer self-service and a reduction in the number of support tickets.
Furthermore, the REST API allows Demolition Dynamics to integrate Deskhero with their existing systems, providing a seamless customer support experience.
Overall, Deskhero has enabled Demolition Dynamics to enhance their knowledge base, improve customer self-service, and reduce the workload on their support team.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can automatically generate knowledge base articles from word, powerpoint, pdf files and even scrape data from your website. It also enhances the search results in the knowledge base, making it easier for customers to find the information they need.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems.
Can Deskhero help reduce the number of support tickets?
Yes, by enhancing your knowledge base and making it more accessible to customers, Deskhero can increase customer self-service and reduce the number of support tickets.
* This article provides an example of how a fictive company in the Structural Steel Demolition Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
