SteelShred Services was struggling with a disorganized ticket management process that was impacting their customer support. They needed a solution that could help them better organize and track their tickets.
With Deskhero, SteelShred Services was able to leverage the platform's AI capabilities to automate their ticket management process. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies.
The kanban board feature also allows SteelShred Services to visualize their ticket workflow, making it easier to track and manage tickets. The custom fields and structured data lists further enhance the organization and tracking of tickets.
Furthermore, the AI-enhanced search bar makes it easier for the support team to find relevant information quickly, improving response times and customer satisfaction.
Overall, Deskhero has enabled SteelShred Services to improve their ticket management process, enhance customer support, and deliver a better customer experience.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, helping to automate the ticket management process.
What is the kanban board feature?
The kanban board feature in Deskhero allows you to visualize your ticket workflow, making it easier to track and manage tickets.
How does Deskhero enhance customer support?
Deskhero enhances customer support by automating the ticket management process, improving response times with AI-generated replies, and making it easier for the support team to find relevant information quickly with the AI-enhanced search bar.
* This article provides an example of how a fictive company in the Structural Steel Demolition Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
