SteelBreakers Inc. was struggling with an influx of customer queries and complaints, which were causing delays in response times and impacting customer satisfaction. They needed a solution that could help them manage their tickets more efficiently and provide faster, more accurate responses.
With Deskhero, SteelBreakers Inc. was able to leverage the platform's advanced AI capabilities to automate their ticket management process. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies.
This has not only improved the efficiency of their customer support team but also significantly reduced response times. The AI-generated responses are accurate and relevant, leading to improved customer satisfaction.
Furthermore, the comprehensive search bar powered by AI enhances search results, making it easier for the support team to find relevant information quickly. The custom fields and structured data lists also allow for better organization and tracking of tickets.
Overall, Deskhero has enabled SteelBreakers Inc. to transform their customer support operations, leveraging AI to deliver faster, more efficient service.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies.
How does Deskhero improve search results?
Deskhero uses AI to enhance search results. It leverages the same data used for generating replies to provide more relevant search results, making it easier for the support team to find the information they need.
Can Deskhero handle a large volume of tickets?
Yes, Deskhero is designed to handle a large volume of tickets efficiently. Its AI capabilities help automate the ticket management process, improving efficiency and reducing response times.
* This article provides an example of how a fictive company in the Structural Steel Demolition Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
