FinAdvisoryCorp manages a high volume of customer inquiries daily. They use Deskhero's ticket management system to effectively categorize, prioritize, and address these inquiries. The AI capabilities of Deskhero analyze the content of the tickets and suggest relevant replies based on previous tickets, knowledge base articles, and uploaded files like policies and manuals.
The company also utilizes Deskhero's knowledge base feature, which is powered by AI to generate articles from Word, PowerPoint, and PDF files. This has drastically reduced the time spent on manual data entry and has improved the accuracy of the information available to both the support team and the clients.
FinAdvisoryCorp has also benefited from Deskhero's website scraping feature. The AI scans their website for updates and automatically adds new information to the knowledge base. This ensures that the support team always has the most up-to-date information at their disposal.
Deskhero's comprehensive search bar, enhanced by AI, has been instrumental in improving the efficiency of FinAdvisoryCorp's support team. The AI uses OpenAI embeddings to find relevant content, making it easier for the team to find the information they need to resolve tickets quickly.
Finally, FinAdvisoryCorp uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has made it easier for them to manage their customer support services and has improved their overall operational efficiency.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI analyzes the content of the tickets and suggests relevant replies based on previous tickets, knowledge base articles, and uploaded files. This reduces the time spent on crafting responses and improves response times.
How does the AI-powered knowledge base work?
Deskhero's AI generates knowledge base articles from Word, PowerPoint, and PDF files. This reduces the time spent on manual data entry and improves the accuracy of the information available.
What benefits does the AI-enhanced search bar provide?
The AI-enhanced search bar uses OpenAI embeddings to find relevant content, making it easier for the support team to find the information they need to resolve tickets quickly.
* This article provides an example of how a fictive company in the Structured Finance Advisory Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
