CapitalStructureSolutions receives numerous client queries daily. To manage this, they utilize Deskhero's ticket management system. The system's AI capabilities analyze the content of the tickets and suggest appropriate responses based on previous tickets, knowledge base articles, and uploaded files such as policies and manuals.
The firm also uses Deskhero's AI-powered knowledge base, which generates articles from Word, PowerPoint, and PDF files. This feature has eliminated the need for manual data entry, saving time and improving the accuracy of the information available to the support team and clients.
CapitalStructureSolutions takes advantage of Deskhero's website scraping feature. The AI scans their website for updates and automatically adds new information to the knowledge base, ensuring that the support team always has access to the latest information.
The AI-enhanced comprehensive search bar provided by Deskhero has greatly improved the efficiency of CapitalStructureSolutions' support team. The AI uses OpenAI embeddings to find relevant content, enabling the team to find the information they need to resolve tickets swiftly.
Lastly, CapitalStructureSolutions uses Deskhero's REST API to integrate the platform with their existing systems. This integration has streamlined their customer support services and improved their overall operational efficiency.
How does Deskhero's AI capabilities enhance the efficiency of the ticket management system?
Deskhero's AI analyzes the content of the tickets and suggests relevant replies based on previous tickets, knowledge base articles, and uploaded files. This reduces the time spent on crafting responses and improves the efficiency of the ticket management system.
How does the AI-powered knowledge base improve the accuracy of information?
Deskhero's AI generates knowledge base articles from Word, PowerPoint, and PDF files. This eliminates the need for manual data entry and improves the accuracy of the information available.
What are the benefits of the AI-enhanced search bar?
The AI-enhanced search bar uses OpenAI embeddings to find relevant content, enabling the support team to find the information they need to resolve tickets swiftly.
* This article provides an example of how a fictive company in the Structured Finance Advisory Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
