Stellar Stud Services handles a multitude of customer inquiries daily about their stud stock services, breeding strategies, and livestock health management. Manually managing these queries was proving inefficient. With Deskhero, they automated this process, significantly enhancing response speed and precision.
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This feature has been invaluable in helping Stellar's support team find relevant content promptly and accurately. The AI also generates suggested replies, minimizing the time spent crafting responses.
The comprehensive search bar powered by AI has revolutionized Stellar's internal operations. Staff can now quickly find information from the knowledge base, previous tickets, or any uploaded files. This has reduced the time spent on internal queries and increased productivity.
Deskhero's REST API has allowed Stellar to integrate the platform with their existing systems seamlessly. This has ensured a smooth transition and allowed them to leverage their existing data effectively.
Overall, Deskhero's advanced AI capabilities have revolutionized Stellar's customer support operations, resulting in satisfied customers and a more efficient support team.
How has Deskhero improved response times at Stellar Stud Services?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and other relevant data. This has significantly reduced the time spent crafting responses, thereby improving response times.
How does the comprehensive search bar enhance internal operations at Stellar?
The AI-powered search bar allows staff to quickly find information from the knowledge base, previous tickets, or any uploaded files. This reduces the time spent on internal queries and increases productivity.
How has Deskhero's REST API benefited Stellar?
Deskhero's REST API allowed Stellar to integrate the platform with their existing systems seamlessly, ensuring a smooth transition and effective use of existing data.
* This article provides an example of how a fictive company in the Stud Stock Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
