CampusLife receives numerous inquiries from students about their services, policies, and procedures. To address these queries effectively, the company uses Deskhero to create a comprehensive knowledge base. The AI capabilities of Deskhero allow CampusLife to generate knowledge base articles from word, powerpoint, pdf files, and even scraped website data.
The AI uses OpenAI embeddings to find relevant content from these sources and generate articles. This not only saves time but also ensures that the information provided is accurate and up-to-date.
Deskhero's AI also enhances the search functionality of the knowledge base. It uses OpenAI embeddings to improve search results, making it easier for customers to find the information they need. This reduces the number of tickets generated and frees up the support team to deal with more complex issues.
Furthermore, with the use of custom fields and user groups, CampusLife can tailor the knowledge base to different user needs. For example, they can create specific sections for international students or students with special needs.
Overall, Deskhero's advanced AI capabilities have significantly improved CampusLife's knowledge base, making it a valuable resource for their customers and reducing the workload of their support team.
How does Deskhero's AI help in creating a knowledge base?
Deskhero's AI uses OpenAI embeddings to find relevant content from various sources like word documents, powerpoint presentations, pdf files, and scraped website data. It then generates knowledge base articles from this content.
How does Deskhero enhance the search functionality of the knowledge base?
Deskhero's AI uses OpenAI embeddings to improve search results in the knowledge base, making it easier for customers to find the information they need.
How can Deskhero tailor the knowledge base to different user needs?
With the use of custom fields and user groups, Deskhero allows companies to tailor the knowledge base to different user needs. For example, they can create specific sections for different types of users.
* This article provides an example of how a fictive company in the Student Housing Lettings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
