DormConnect deals with a high volume of customer queries on a daily basis. To manage these effectively, the company uses Deskhero's advanced AI capabilities. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to suggest relevant responses to new tickets. This helps in quickly resolving customer queries and improving customer satisfaction.
The AI also enhances the search functionality of DormConnect's helpdesk services. It uses OpenAI embeddings to improve search results, making it easier for the support team to find relevant information when dealing with complex queries.
Deskhero's AI capabilities also enable DormConnect to enhance their knowledge base. The AI can generate knowledge base articles from various sources, including word documents, powerpoint presentations, pdf files, and scraped website data. This makes the knowledge base a valuable resource for both the customers and the support team.
Furthermore, with the use of custom fields, user groups, and custom email domains, DormConnect can personalize their customer interactions and maintain a professional image in their communications.
Overall, Deskhero's advanced AI capabilities have helped DormConnect optimize their operations and provide efficient helpdesk services, leading to improved customer satisfaction.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to suggest relevant responses to new tickets. This helps in quickly resolving customer queries.
How does Deskhero enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from various sources, including word documents, powerpoint presentations, pdf files, and scraped website data. This makes the knowledge base a valuable resource for both the customers and the support team.
How can Deskhero personalize customer interactions?
With the use of custom fields, user groups, and custom email domains, Deskhero allows companies to personalize their customer interactions and maintain a professional image in their communications.
* This article provides an example of how a fictive company in the Student Housing Lettings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
