StudentHomes has a large customer base, with thousands of students reaching out for inquiries, complaints, and assistance. With Deskhero's advanced AI capabilities, the company can easily manage the high volume of tickets, categorizing them based on urgency and topic, and assigning them to the appropriate team members.
The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to tickets.
Deskhero's AI also enhances search results, making it easier for the support team to find relevant information when dealing with complex queries. This not only improves the efficiency of the support team but also increases customer satisfaction as issues are resolved quickly and accurately.
With the use of custom fields and structured data lists, StudentHomes can personalize their customer interactions, providing a more tailored service. The custom email domains feature also allows the company to maintain a professional image in their communications.
Overall, Deskhero's advanced AI capabilities have revolutionized the way StudentHomes manages their customer support, improving efficiency and customer satisfaction.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to suggest relevant responses to new tickets. This helps in quickly and accurately resolving customer queries.
How does Deskhero enhance search results?
Deskhero's AI uses OpenAI embeddings to enhance search results, making it easier for the support team to find relevant information when dealing with complex queries.
How does Deskhero help in personalizing customer interactions?
With the use of custom fields and structured data lists, Deskhero allows companies to personalize their customer interactions, providing a more tailored service.
* This article provides an example of how a fictive company in the Student Housing Lettings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
